In this complete tutorial, we’ll explain the value of reviews, what to look for in a review app, and the key features to take into account as you select the best review app for your Shopify store. Additionally, we’ll discuss the advantages and disadvantages of using a review app, highlight the best free and paid solutions, and offer advice on how to gather and present reviews to increase conversion rates and SEO. We’ll also go over the best strategies for responding to reviews so that you can demonstrate to customers that you appreciate their feedback. This guide provides all the information you need to make a wise choice, whether you’re a novice business owner or a seasoned e-commerce specialist.
Why Reviews Are Important for E-Commerce Stores on Shopify
Reviews are a crucial aspect of an e-commerce store’s marketing strategy as they help build trust with potential customers and provide valuable feedback for store owners. Reviews can instill confidence in a customer’s decision to buy by providing social proof. Additionally, reviews can identify areas for improvement in the business, leading to a better customer experience and higher sales. Finally, positive reviews can also boost a store’s SEO, improving its visibility in search engine results pages and making it easier for potential customers to find.
Top Features to Consider When Choosing a Shopify Review App
There are several top features to look for when choosing a Shopify review app. Here are some of the most important:
Customizable review forms: The ability to customize review forms to match your store’s branding is important. Look for an app that offers a variety of design options.
Import/export reviews: If you’re switching from another review app or want to back up your reviews, the ability to import and export reviews is important.
Automatic review reminders: An app that automatically sends review reminders to customers who have made a purchase can help boost the number of reviews on your store.
Ability to respond to reviews: The ability to respond to reviews shows customers that you value their feedback and are committed to providing excellent customer service.
Integrations: Look for an app that integrates with other apps you use in your store, such as Google Shopping or email marketing apps.
Social sharing options: The ability to share reviews on social media can help spread the word about your products and store.
Product ratings in search results: The ability to display product ratings in search results can help improve your store’s visibility in search engine results pages.
Multiple review pages: The ability to display reviews on multiple pages of your store can help increase engagement and social proof.
Pricing: Pricing: Review apps can range from free to several hundred dollars per month, depending on the features offered and the level of saas funding. Consider your budget and the features you need when choosing an app. Ultimately, the best review app for your store will depend on your specific needs and goals. Consider the features that are most important to you, as well as your budget, when making a decision.
Top-Rated Shopify Review Apps: A Comparison Guide
Trustoo
Overview:
Trustoo is the best review app for Shopify sellers. Want to increase your sales and improve conversion rates? Your consumers are seeking authentic user-generated content (UGC) to make purchasing decisions. You’ll need a lot of social proof and a good brand reputation. It also includes some extra features to assist you in optimizing SEO, increasing organic traffic, and gaining repeat customers.
Features:
Translate reviews for your global clients; One-click import reviews from AliExpress/Amazon; Branded product review page; 2 types of attractive layout switching; CSV file reviews import; Product reviews management; Reviews request email management; Upsell on your reviews page/email; Picture reviews show; Multilingual support; Instagram feed
Pricing: Free plan available.
Rating: 4.9 out of 5 stars on the Shopify App Store.
Feedback: easy to use, free plan available, 4/7 support, pictures reviews
Product Reviews by Shopify
Overview:
Product Reviews is a free review app developed by Shopify that allows you to add customer reviews to your product pages. It’s simple to install and use, and integrates seamlessly with your Shopify store.
Features:
With Product Reviews, you can moderate and publish reviews, add review scores to your search results and Google Shopping, and customize the look and feel of your reviews. Customers can also filter reviews by rating or topic, and you can add review badges to your store to encourage more reviews.
Pricing: Product Reviews is free to use.
Rating: 4.7 out of 5 stars on the Shopify App Store.
Feedback: do not support picture and video recviews
Yotpo
Overview:
Yotpo is a popular review app that offers a range of features to help you collect and display customer reviews. It’s a great option for businesses of all sizes.
Features:
Yotpo offers customizable review forms, the ability to collect reviews via email or SMS, social sharing options, and the ability to respond to reviews. You can also use Yotpo to generate user-generated content such as photos and create videos. Yotpo integrates with a wide range of other apps and platforms, including Facebook, Instagram, and Google.
Pricing: Pricing for Yotpo starts at $19 per month, with higher-tier plans available for larger businesses.
Rating: 4.7 out of 5 stars on the Shopify App Store.
Feedback: Code deployment setup is complex and slightly more expensive
Judge.me
Overview:
Judge.me is a review app that offers features such as automatic review reminders, rich snippets, and the ability to import and export reviews. It’s a good option for businesses that want a range of features at an affordable price.
Features:
With Judge.me, you can display photo reviews, offer customers discounts for leaving a review, and respond to reviews. You can also customize the look and feel of your review forms, and use Judge.me to generate review widgets that can be placed on any page of your website.
Pricing: Pricing for Judge.me starts at $15 per month, with higher-tier plans available for larger businesses.
Rating: 4.9 out of 5 stars on the Shopify App Store.
Feedback: The setting is complicated and does not support visual configuration.
Stamped.io
Overview:
Stamped.io is a review app that offers a range of features to help you collect and display customer reviews. It’s a good option for businesses that want to offer customers a range of incentives to leave a review.
Features:
With Stamped.io, you can offer customers rewards for leaving a review, display photo and video reviews, and use a range of review display options. You can also respond to reviews, and use Stamped.io to generate review widgets that can be placed on any page of your website. Stamped.io also integrates with a range of other apps and platforms.
Pricing: Pricing for Stamped.io starts at $15 per month, with higher-tier plans available for larger businesses.
Rating: 4.8 out of 5 stars on the Shopify App Store.
Feedback: The price is slightly higher and does not support dropshipping
Okendo
Overview:
Okendo is a review app that offers a range of features to help you collect and display customer reviews, including photo and video reviews, Q&A, and user-generated content.
Features:
With Okendo, you can customize the look and feel of your review forms, offer customers rewards for leaving a review, and use a range of review display options. You can also respond to reviews, and use Okendo to generate review widgets that can be placed on any page of your website. Okendo integrates with a range of other apps and platforms.
Pricing: Pricing for Okendo starts at $99 per month, with higher-tier plans available for larger businesses.
Rating: 4.9 out of 5 stars on the Shopify App Store.
Feedback: No free plan, expensive
Growave
Overview:
Growave is a review app that offers a range of features to help you collect and display customer reviews, along with other features like loyalty programs, wishlist, and social sharing. It’s a good option for businesses that want to combine their review program with other marketing tools.
Features:
With Growave, you can display photo and video reviews, customize the look and feel of your review forms, and offer customers rewards for leaving a review. You can also respond to reviews, and use Growave to generate review widgets that can be placed on any page of your website. Growave also includes other features like wishlist and social sharing, making it a comprehensive marketing tool.
Pricing:Pricing for Growave starts at $29.99 per month, with higher-tier plans available for larger businesses.
Rating: 4.9 out of 5 stars on the Shopify App Store.
Feedback: The price is slightly higher and does not support dropshipping
Rivyo
Overview:
Rivyo is a review app that offers a range of features to help you collect and display customer reviews. It’s a good option for businesses that want a simple and straightforward review program.
Features:
With Rivyo, you can display photo and video reviews, customize the look and feel of your review forms, and offer customers rewards for leaving a review. You can also moderate and respond to reviews, and use Rivyo to generate review widgets that can be placed on any page of your website.
Pricing:Pricing for Rivyo starts at $7.99 per month, with higher-tier plans available for larger businesses.
Rating: 4.9 out of 5 stars on the Shopify App Store.
Feedback: The setting is complex and does not support visual configuration
Ali Reviews
Overview:
Ali Reviews is a review app that is specifically designed for businesses that sell on AliExpress. It offers a range of features to help you collect and display customer reviews, including photo and video reviews, Q&A, and user-generated content.
Features:
With Ali Reviews, you can customize the look and feel of your review forms, offer customers rewards for leaving a review, and use a range of review display options. You can also respond to reviews, and use Ali Reviews to generate review widgets that can be placed on any page of your website. Ali Reviews integrates with a range of other apps and platforms.
Pricing:Pricing for Ali Reviews starts at $9.90 per month, with higher-tier plans available for larger businesses.
Rating: 4.8 out of 5 stars on the Shopify App Store.
Feedback: Single style, not available on free plan
Integrating Shopify Review Apps with Your Store
Integrating a Shopify review app with your store is typically a straightforward process. Most review apps can be installed directly from the Shopify App Store, and once installed, you can configure settings like review collection prompts, review display options, and more. It’s important to choose an app that integrates well with your store’s theme and layout, and to configure it in a way that complements your branding and enhances the customer experience.
Best Practices for Responding to Customer Reviews on Your Shopify Store
Responding to customer reviews on your Shopify store is an important aspect of managing your online reputation. When responding to reviews, it’s important to be professional and courteous, even in the face of negative feedback. Acknowledge the customer’s concerns, and offer solutions or next steps to address any issues. Avoid getting defensive or confrontational, as this can escalate the situation and damage your reputation further. Finally, take the opportunity to showcase your brand’s personality and values by responding in a tone that reflects your company culture.
How Shopify Review Apps Can Help Improve Your SEO
Shopify review apps can play an important role in improving your search engine optimization (SEO) efforts. Many review apps include features such as rich snippets, which are small pieces of text that appear beneath your website’s link in search results. Rich snippets can provide additional information to users, such as star ratings and the number of reviews, which can help increase click-through rates to your site. In addition, user-generated content such as reviews can help improve your site’s search rankings. Google and other search engines value fresh and unique content, and reviews are a great way to generate this type of content. Reviews also provide valuable keywords and phrases that search engines can use to better understand what your site is about.
Tips for Managing Negative Reviews on Your Shopify Store
Negative reviews are an inevitable part of running an online store, but they can also be an opportunity to showcase your excellent customer service. It’s important to respond to negative reviews in a professional and empathetic manner, and to address any issues that the customer may have had. This can help to turn a negative experience into a positive one and show potential customers that you care about their satisfaction. Other tips for managing negative reviews include acknowledging the customer’s experience, offering a solution or apology, and taking the conversation offline if necessary. It’s also important to avoid getting defensive or argumentative, as this can escalate the situation and make it more difficult to resolve.
Choosing the Right Pricing Plan for Your Shopify Review App
When choosing a Shopify review app, it’s important to consider the pricing plans that are available. Many review apps offer both free and paid plans, with different features and functionality depending on the plan. Free plans are a great option for smaller stores or those just starting out, as they offer basic functionality such as the ability to collect and display reviews. Paid plans typically offer additional features such as email review requests, advanced customization options, and integration with other apps and platforms. When choosing a pricing plan, it’s important to consider your store’s needs and budget, as well as the features and functionality that are most important to you. It’s also a good idea to consider the scalability of the app, as you may need to upgrade to a higher plan as your store grows and your needs change.
Using Shopify Review Apps to Increase Conversions and Sales
Shopify review apps are crucial for increasing conversions and sales in the e-commerce industry, with product reviews increasing conversion rates by up to 270%. They provide social proof, build trust, and offer valuable feedback for businesses to improve their products and customer experience, resulting in higher sales and better retention. Reviews also improve SEO by providing fresh and relevant content for search engines to crawl and index. Integrating a review app and leveraging customer reviews can enhance a business’s online reputation, increase conversions, and drive sales.
In conclusion, incorporating a review app into your Shopify store is an essential strategy for boosting your sales and improving your customer experience. By selecting the right review app for your store, you can effectively collect and display customer reviews, increase social proof, build trust, improve SEO, and ultimately drive conversions. With the variety of review apps available in the Shopify app store, it’s important to research and choose the one that best fits your business needs and budget. By implementing a review app and utilizing its features, you can set your store apart from the competition and take your e-commerce business to new heights. So, start exploring the options and take the first step towards growing your business today!
Frequently Ask Questions
Q: What are the best review apps for Shopify?
A: Some of the best review apps for Shopify are Trustoo, Product Reviews by Shopify, Yotpo, Judge.me, Stamped.io, Okendo, Growave, Rivyo, Ali Reviews, and Reputon.
Q: Can I use more than one review app on my Shopify store?
A: Yes, you can use more than one review app on your Shopify store, but it’s not recommended. It’s best to choose one review app that has all the features you need.
Q: How much do Shopify review apps cost?
A: The cost of Shopify review apps varies depending on the app and the pricing plan you choose. Some apps offer free plans with limited features, while others charge a monthly fee.
Q: Do I need a review app for my Shopify store?
A: Yes, it’s highly recommended to use a review app for your Shopify store. Reviews can increase social proof, build trust, provide feedback, and improve SEO, all of which can lead to higher conversions and sales.
Q: Can I import reviews from another platform to my Shopify store?
A: Yes, many review apps offer the ability to import reviews from other platforms. However, some apps may require you to use a third-party tool to do so.
Q: Can I customize the look of the review widgets on my Shopify store?
A: Yes, many review apps offer customization options for the review widgets, such as changing the color, font, and layout.
Q: Can I respond to customer reviews on my Shopify store?
A: Yes, many review apps offer the ability to respond to customer reviews directly from the app or within the Shopify dashboard.
Q: Can I moderate the reviews on my Shopify store?
A: Yes, many review apps offer moderation tools that allow you to approve, reject, or edit reviews before they are published on your store.
Q: Do Shopify review apps offer analytics and reporting?
A: Yes, many review apps offer analytics and reporting features that provide insights into customer behavior, review performance, and more.
Q: Are Shopify review apps easy to install and use?
A: Yes, most Shopify review apps are easy to install and use. Many offer simple installation processes and user-friendly interfaces.
